Last Updated: September 21, 2026
At Brazos Valley Greenscapes (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request our services, or communicate with us, including via SMS/text messaging.
1. Business Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us directly at:
Business Name: Brazos Valley Greenscapes
Mailing Address: P.O. Box 4426, Bryan, TX 77805
Phone: (979) 422-0307
Email: [email protected]
Website: https://www.brazosvalleygreenscapes.com
2. Information We Collect
We collect information that you provide directly to us through our website contact/quote forms, phone calls, text messages, job intake workflows, and customer portal. This information may include:
Contact Details: Full name, phone number, email address, and service/property address.
Service Details: Project descriptions, site specifications, landscape/irrigation history, gate access instructions, and scheduling preferences.
Billing Information: Invoicing details and payment transaction records (credit card and banking details are processed through secure, encrypted third-party payment gateways and are never stored directly on our servers).
Communication History: Records of two-way SMS conversations, emails, and notes regarding client support inquiries.
3. How We Use Your Information
We use the information we collect strictly to operate our business and deliver services, including to:
Provide, schedule, and complete landscape, irrigation, and backflow services.
Provide estimates, quotes, job progress updates, and completion photos.
Send administrative and billing notices, such as invoices, receipts, and payment links.
Provide responsive two-way customer service and answer inquiries.
Maintain internal records, service logs, and account management histories.
4. Text Messaging (SMS/MMS) Communications
When you provide your mobile phone number, request an estimate, or initiate communication with us, you consent to receive text messages related to your account and service requests.
Types of Messages: Text communications sent from our dedicated phone number may include appointment reminders, crew arrival alerts, quotes/estimates, project status updates, invoice delivery, and direct answers to your inquiries.
Message Frequency: Message frequency varies based on your ongoing service activity, appointments, and inquiries. Typically, you will receive between 2 and 6 messages per service request or project.
Message and Data Rates: Standard message and data rates may apply depending on your cellular provider and wireless service plan.
5. Opting Out & Getting Help
We make managing your text messaging preferences simple and straightforward:
Opt-Out (STOP): You can unsubscribe from text messages at any time. Reply STOP to any text message you receive from us. You will receive a single confirmation text confirming that you have been unsubscribed, and no further messages will be sent unless you opt back in.
Customer Support (HELP): If you need assistance or have questions regarding our text messaging program, reply HELP to any text message or contact us directly at (979) 422-0307 or [email protected].
6. Information Sharing and Non-Disclosure
We value your trust and maintain strict limits on how your personal data is handled:
Service Providers: We may share information with trusted third-party service providers who help us run our business operations (such as our CRM/business management software, Jobber, and secure payment processors). These providers are authorized to use your personal information solely as necessary to provide these services to us.
No Sale or Marketing Sharing of Mobile Data: Mobile information, phone numbers, and text messaging opt-in consent will NOT be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of our business, employees, or customers.
7. Data Storage and Security
We implement industry-standard physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse. Access to customer contact information and communication records is strictly limited to authorized personnel and trusted operational platforms requiring access to perform business functions.
8. Your Rights and Choices
You have the right to access, review, correct, or request the deletion of the personal information we hold about you. If you would like to update your contact details or request the removal of your records from our active communications database, please reach out to us at:
Email: [email protected]
Phone: (979) 422-0307
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices, carrier standards, or regulatory requirements. Any updates will be posted to this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Welcome to the website and communication services of Brazos Valley Greenscapes (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and mobile text messaging program. By using our services, contacting us, or opting in to receive text messages, you agree to be bound by these Terms.
1. General Services
Brazos Valley Greenscapes provides commercial and residential landscape installation, landscape maintenance, irrigation design, smart irrigation management, and backflow testing/repair services. All services are subject to availability, mutual agreement, and our standard billing and operational policies.
2. SMS / Text Messaging Terms & Conditions
By providing your mobile phone number, requesting service, or opting in through our website, booking forms, invoices, or customer intake channels, you consent to receive text messages (SMS and MMS) from Brazos Valley Greenscapes.
Brand / Program Name: Brazos Valley Greenscapes
Program Description & Purpose: We use two-way text messaging to communicate directly with our clients. Texts may include:
Appointment confirmations, estimates, and scheduling updates
On-the-way notifications and technician/crew arrival alerts
Service quotes, work progress updates, and completion summaries
Invoices, receipts, and payment links
Direct two-way customer support and project inquiries
Occasional operational notices or seasonal service reminders (only where explicit consent has been provided)
Message Frequency: Message frequency varies depending on your ongoing service activity, appointments, and inquiries. You may typically receive 2 to 6 messages per scheduled service request, project, or inquiry.
Message and Data Rates: Message and data rates may apply. Check with your wireless carrier for details regarding your specific text and data plan charges.
3. Opt-Out & Unsubscribe Instructions (STOP)
Your participation in our SMS messaging program is completely voluntary.
To stop receiving text messages from us at any time, reply STOP to any message you receive from our number.
Upon texting STOP, you will receive a single confirmation message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you choose to opt back in.
4. Customer Support & Assistance (HELP)
If you experience any issues, have questions about our text messaging program, or need assistance:
Reply HELP to any text message received from us to get support information.
Contact our customer service team directly:
Phone: (979) 422-0307
Email: [email protected]
Website: https://www.brazosvalleygreenscapes.com
5. Carrier Disclaimer
Carriers (including, but not limited to, AT&T, T-Mobile, Verizon, and regional wireless providers) are not liable for delayed or undelivered messages. Delivery of mobile messages is subject to effective transmission from your wireless provider.
6. Privacy Policy
We value your privacy. Your personal information, including your mobile phone number and opt-in data, is handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile opt-in information or phone numbers with third parties or affiliates for marketing or promotional purposes.
To view our full privacy practices, please visit our Privacy Policy.
7. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms to our website. Your continued use of our services or engagement with our text messaging program following such updates constitutes your acceptance of the revised Terms.
8. Contact Us
If you have any questions or concerns regarding these Terms of Service, please reach out to:
Brazos Valley Greenscapes
P.O. Box 4426
Bryan, TX 77805
Email: [email protected]
Phone: (979) 422-0307
Website: https://www.brazosvalleygreenscapes.com